RETURNS & REFUND POLICY
We hope you will be satisfied with your purchase. If you are not satisfied, we will help you return it.
Return policy
Returns must be made within fourteen (14) days of receipt of the Product.
Return postage is at the sender’s expense, unless the goods are faulty, in which case Lisettetshirt will pay for return postage.
Taxes and fees are non-refundable.
Returns requirements
All returned items must be sent in the original packaging (box, dust bag), in perfect condition, unused, unused, and with all tags attached.
If your return does not comply with the above terms and conditions, Lisettetshirt will not be able to refund you the cost of the product(s).
Sale orders
Products purchased during the sale are considered “final sale” and cannot be returned. We thank you for your understanding.
Steps to make a return request
-Just email us at [email protected] with details about your order and reason for return.
-Once received, your return request will be reviewed by our customer service team and you will be updated on the status.
-If your return request is approved – we will ask you to return the product to the address provided within 7 days from the date your request is approved. Please be careful when returning products and send them in the original packaging. Please send returns by registered post and note that we require a tracking number to process your return.
Postage is the responsibility of the sender unless the goods are faulty, in which case Lisettetshirt will pay for return postage. Unfortunately, we cannot be responsible if your returned item is lost en route or for any import duties and taxes incurred. We recommend that you arrange a tracked courier service for a safe and speedy return.
Defective items
We will happily offer the option of a full refund, exchange or credit in the unfortunate event that the product reaches you faulty or damaged. Each order is carefully packaged for you, so if we have missed any errors, we are truly sorry. We recommend that you open your order as soon as you receive it and contact us immediately if you have any queries by emailing [email protected] within 48 hours – we will advise on next steps follow for you.
Refund
Once approved, the refund will be processed to your original payment method within the specified time.
Lisettetshirt does not refund any initial shipping charges or additional charges, including customs duties, taxes or sales taxes (these are not included in our prices).
Unfortunately, unauthorized and late returns will not be accepted or processed.
Late or missing refunds
After getting your permission, your refund will be processed and, within a predetermined number of days, a credit will be automatically credited to your credit card or original payment method.
Refunds that are missing or arrive late: First, check your bank account if you haven’t received your refund yet. Once the refund has been applied to your account, get in touch with your credit card company because it can take some time.
Do you have questions or need help?
If you need assistance requesting a return, please contact our customer service team via email [email protected] and we will be happy to help.