Frequently Asked Questions (FAQs)

1. What is Lisettetshirt.store’s return and refund policy?

We accept returns within 30 days of receiving the item. To be eligible for a return, the item must be unused, with all tags still attached, and accompanied by an invoice or receipt. Once we receive the returned item and confirm its condition, we will issue a refund to the original payment method, which may take up to 30 business days.

2. How can I return an item?

To return an item, you need to send an email request to [email protected] with the subject “Return Request – [Product Name]” and provide the reason for returning the item. We will send you detailed instructions on how to proceed.

3. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. Please email [email protected] with the subject line “Order Cancellation Request – [Order Number]”. After 24 hours, the order may have been processed and cannot be canceled.

4. How long does it take to process an order?

Order processing time is 1 to 3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.

5. How long does it take to ship?

Once an order is processed, it typically takes 7-15 business days to ship. We are not responsible for delays due to weather conditions or other issues beyond our control.

6. How much does shipping cost?

The standard shipping rate for all orders within the United States is $6.99.

7. Where do you ship?

We offer shipping to all 50 states in the United States. If you are not located in this area, please contact us for assistance.

8. What shipping methods do you use?

We work with trusted shipping partners like USPS to ensure your order is delivered quickly and safely.

9. How can I track my order?

You will receive a confirmation email or text message with a tracking number and a link to track your package. If you are unsure of your number, please check your delivery confirmation email.

10. What if I entered the wrong shipping address?

If you discover that your shipping address is incorrect, please contact us as soon as possible. We will attempt to update the address as long as the order is not processed.

11. What if my package is lost?

If your package is lost, please email us as soon as possible. While we will assist you, we are not responsible for parcels after proof of delivery has been provided. We recommend that you contact your local postal service to open an investigation.

If you have any further questions or need more information, please contact us via email at [email protected]. We are always ready to assist you!